Refund Policy

Webcrafters BD Ltd. Refund Policy

1. Overview

At Webcrafters BD Ltd., we are committed to providing you with the best service possible. However, we understand that occasionally things may not go as planned. This Refund Policy explains how we handle refund requests.

2. Services Covered

This refund policy applies to all web design, web development, and SEO services provided by Webcrafters BD Ltd.

3. Eligibility for Refund

Refund requests are eligible under the following conditions:

  • If the service was not delivered within the agreed-upon timeline.

  • If the service delivered does not meet the agreed-upon specifications.

  • If the client cancels the project within 7 days of the start date and work has not commenced.

4. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • If the client requests changes outside the original scope of the project.

  • If the service was delivered as per the agreed-upon specifications and timeline.

  • If the client fails to provide necessary information or materials required to complete the service.

5. Refund Request Process

To request a refund, please contact our support team at [insert email address] within 14 days of the service delivery date. Include your project details, reason for the refund request, and any supporting documentation.

6. Refund Approval and Processing

Upon receiving your refund request, we will review it within 7 business days. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

7. Contact Us

If you have any questions about our refund policy, please contact us at our Contact page.

Privacy Policy

Webcrafters BD Ltd. Privacy Policy

1. Introduction

Webcrafters BD Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details.

  • Technical Information: IP address, browser type, operating system, and device information.

  • Usage Information: Pages viewed, time spent on the site, and navigation paths.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services.

  • To communicate with you about your projects and inquiries.

  • To send you promotional materials and updates (with your consent).

  • To analyze site usage and improve our website.

4. Information Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following circumstances:

  • To comply with legal obligations or protect our rights.

  • To third-party service providers who assist us in operating our website and services (with confidentiality agreements).

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.